FAQS

Pre-sale Questions:

  1. How do I pay for my order?

    • We accept two payment methods online: credit card and PayPal. PayPal option allows you to pay with your credit card securely.
  2. Can I pay through Paypal with my credit card?

    • Yes, you can choose the PayPal option and fill in your credit card information for the transaction.
  3. How secure is my online order?

    • Your credit card information is SSL-encrypted and sent directly to our credit card provider's network for authorization. We do not store your credit card information.
  4. Is there any hidden charges to my order?

    • The final amount you pay is the product price plus shipping. Any minor differences in total amount due to currency exchange are minimal.
  5. How To Determine Your Hat Size:

    • Not sure about your hat size? Learn how to measure your hat size accurately here.

During Purchase and Shipping:

  1. How long do you take to dispatch an order?

    • We typically require 3-7 business days to process and dispatch orders.
  2. How Long Does Shipping Take?

    • Shipping duration varies between 7-20 business days, depending on the destination. Remote areas may experience slightly longer shipping times.
  3. Do you guarantee delivery time?

    • While we cannot guarantee exact delivery times due to postal handling, we provide estimated delivery times for your reference.
  4. What if my order delivery was delayed?

    • Shipping delays may occur due to holidays, natural disasters, or carrier delays. We strive to ensure timely delivery under normal circumstances.

Post-sale and Order Management:

  1. How do I track my order?

    • Tracking information will be emailed to you as soon as your order has shipped. The tracking number will be updated within 3-7 days after shipment.Click Here to Find your orders.
  2. How Do I Cancel An Order?

    • Orders can only be canceled within the first 12 hours after placement, as they may have been processed or shipped after that time.

Still need help?  

Contact our Customer Service Team via E-mail: support@prisive.com

This ensures that customers have access to important information about determining their hat size before making a purchase.